Return & Refund Policy
At Meraqary, we offer a carefully selected range of home essentials, creative toys, and practical everyday products. We are committed to providing a satisfying shopping experience, and your satisfaction remains important to us. Should your purchase not meet your expectations, our return and refund procedures are designed to help you resolve the matter with ease.
1. Return Eligibility & Timeframe
Customers may request a return within 30 days of receiving their order under our 30-day return policy.
To qualify for a return, the following conditions must be met:
- Products must remain unused and be returned in the condition in which they were originally received.
- Original packaging, product tags, and all included accessories must be provided.
- A valid purchase record, such as an order confirmation or receipt, must be presented.
Footwear Requirements:
- Shoes should only be tested indoors on a carpeted floor to avoid damaging or marking the soles.
- Footwear showing signs of use, visible sole scratches, scuffing, or accumulated dirt will not qualify for a return and may be shipped back at the customer's expense.
- The original shoe box must accompany the return and remain in acceptable condition. Shipping labels must not be placed directly on the shoe box.
2. How to Request a Return
To submit a return request, please get in touch with our support team through:
After your return request has been approved:
- We will issue a return shipping label.
- You will be sent the necessary guidance explaining the return procedure and the designated shipping destination.
Important:
Any merchandise returned without receiving prior approval from our team will be refused.
3. Damaged, Defective or Incorrect Products
Please examine your order carefully once it has been delivered.
If you discover that an item is faulty, arrives damaged, or is different from what you ordered, please notify us promptly at:
Our team will review the reported issue and work toward an appropriate resolution as quickly as possible.
4. Non-Returnable Products & Exceptions
Certain products and charges are excluded from our return policy, including:
- Made-to-order or customized products.
- Items associated with personal care or hygiene.
- Original delivery charges paid during checkout.
Additionally, returns cannot be accepted for the following:
- Discounted merchandise or clearance products.
- Gift cards.
If you are uncertain about whether a particular purchase can be returned, please contact our support team before making a return request.
5. Exchanges
At present, we do not provide direct product exchanges.
If you need a different item, the recommended procedure is:
- Submit a return request for your original purchase and wait for approval.
- Complete a separate purchase for the replacement product.
Following these steps helps ensure that your new order can be processed and delivered without unnecessary delays.
6. European Union – 14-Day Cooling-Off Period
For purchases delivered to destinations within the European Union, customers are entitled to cancel or return their orders within 14 days, without needing to state a reason.
To qualify under this provision, returned merchandise must:
- Remain unused and in its original condition.
- Be returned with its original packaging and tags.
- Include valid proof of purchase.
7. Refund Processing
After your returned package has arrived and undergone inspection:
- We will inform you whether your refund request has been accepted or declined.
- Once authorized, the refund will be credited to the original payment method within 10 business days.
Please Keep in Mind:
- Your bank or credit card issuer may need additional time to complete the refund transaction.
- If more than 15 business days have elapsed following refund approval and the funds have not appeared in your account, please contact us at support@meraqary.com.
8. Refused Deliveries & Dispute Resolution
For order cancellation requests or refund inquiries, please reach out to our customer service team without delay at:
We kindly ask that you contact us before submitting a chargeback request through your bank. Starting a payment dispute without first contacting our team may extend the time required to resolve your issue.
We aim to address all valid customer concerns through direct communication and handle each case in a fair and timely manner.
9. Delayed or Unreceived Refunds
If your expected refund has not appeared in your account, please follow these steps:
- Review your bank account balance and recent transactions once more.
- Reach out to your credit card provider to check whether the refund is still being processed.
- Contact your bank to request additional information about the transaction.
If you have followed all the steps above and your refund is still missing, please contact our team at support@meraqary.com.
10. Return Address
For questions about this Return & Refund Policy or assistance with submitting a return request, please contact our customer service department using the details below:
- Email: support@meraqary.com
- Customer Service: (765) 470-4689
- Response Time: We strive to reply to all customer inquiries within 24–48 hours.
Note: Please get in touch with our team before sending any returned merchandise so that we can provide the correct return warehouse address for your location. Returns must not be shipped to the corporate address displayed on our website unless prior authorization has been obtained.